Frequently Asked Questions
SHIPPING & RETURNS
Where does BABOON ship?
BABOON currently ships anywhere in the United States, including but not limited to Roswell, New Mexico, San Jose, California and Orchard Park, New York.
Does BABOON ship internationally?
Not yet, but we plan to in the near future. Let us know where you live in and we’ll notify you when we launch in your country.
How much does shipping cost?
Our shipping costs for Go-Bags are the following: UPS Ground to the contiguous US – FREE UPS Ground to Alaska or Hawaii — $25 USPS Priority to Puerto Rico — $25 2-Day Shipping: $35 Overnight: $50 (Orders must be made by 12pm ET) Shipping costs for other products will vary.
When will I receive my order?
Orders will process within 1 business day hours and ship within 2 business days. Delivery time varies based on your location and selected shipping option. You can check your order status at any time on your Account Page.
Do you ship to P.O. boxes?
We are unable to ship to P.O. boxes because we use UPS.
What is your return policy?
We want you to love your BABOON as much as we love your BABOON. If you aren’t happy with your order for any reason, we want to make it right. Here’s how we can help: You may return your BABOON for a full refund within 30 days from the receipt of original order. BABOON will be sad but will get over it, because BABOON knows that sometimes it just doesn’t work out. BABOON will accept back items that are in new condition, unused, unaltered and free of any damage by the customer. Items must be in their original packaging. Items cannot be returned after 30 days from the receipt of the original order. To make a return, please craft an email and send it to firstname.lastname@example.org. We’ll get back to you asap with a return label to print and use on your item. Note that we are currently not accepting returns if there was a time machine involved.
Where can I buy a BABOON?
BABOON bags can be purchased on the internet via www.baboontothemoon.com. BABOON plans to offer bags for purchase in other select, top secret locations around the world. Watch out for future announcements.
Where are BABOONs made?
BABOON works with a number of world class vendors to source and develop our products. Most of these partners are based throughout Asia including Japan, Korea, Vietnam and Hong Kong.
What are BABOONs made of?
BABOONs are made up of stardust, just like you and me. You can find out a less nebulous answer under each product’s specifications section on the product page.
Should I buy the Small or Big Go-Bag?
We would feel bad for the Go-Bag Big if we were to tell you to buy the Small, and vice versa. So we’ve created the Go-Bag Size Guide to help inform your decision without choosing sides. Or hell, buy three of each.
Will my Go-Bag fit on an airplane?
Airplanes are huge, we should hope so. The Go-Bag Small will fit comfortably in any overhead compartment. The Go-Bag Big will fit in most overheads, but not those super tiny ones on regional jets that barely fly over 10,000 feet (which are terrifying).
Will my Go-Bag fit in the trunk of a car?
Yes, unless you drive a Ferrari or Lamborghini in which case you will have to place it in the hood.
What about a camel bus, hovercraft, spaceship, limousine or canoe?
How to Care for my BABOON?
Hold your BABOON close and spend quality time together, remember to send flowers on major anniversaries, never go to bed mad at each other, and tell it “I love you” at least once per day? Go-Bags are made with water resistant and waterproof materials, which make them super easy to clean. The best way to clean your Go-Bag is to spot clean with a damp cloth, then let it air dry. We do not recommend fully submerging your Go-Bag in water, however we have seen it floating at a pool party one time. It is best to store your BABOON, especially the Go-Bag, within arms reach at all times as you never know your next adventure calls. Also, as you collect BABOONS you can store your goods like a Matryoshka doll to both save space and ensure your BABOON have time together.
LIMITED LIFETIME WARRANTY
Do BABOONs have a warranty?
Absolutely. All BABOON products come with a limited lifetime warranty. If your BABOON fails per the limited lifetime warranty, we'll work with you to make it right. You can read more about our Limited Lifetime Warranty here.
GENERAL QUESTIONS YOU DEFINITELY HAVE
What is BABOON?
BABOON is an adventure brand. We make technical products for the slash generation.
What if I’m allergic to my BABOON?
We had an aunt once who was allergic to bags. She doesn’t come around much anymore.
When will you release more colors?
When they’re good and ready.
Is the BABOON water resistant?
Yes, “the BABOON” is water resistant, lol.
Do you sell refrigerators?
We’ve considered it and it’s not out of the question.
We accept Visa, Mastercard, Discover and American Express credit card payments. We do not accept checks, money orders, CODs or wire transfers. Although it would be hilarious if you sent us a check. Actually, fuck it, we accept checks but only if it’s one of those oversized checks. Please send oversized checks to: BABOON Mega Corp., Inc 209 West 38th Street, Suite 309 New York, NY 10018, United States
Do you BABOON?
BABOON most certainly BABOONs.
What is BABOON’s legal name?
Baboon Mega Corp., Incorporated
That’s not really a question.
I have other questions that aren’t answered here. Who can I talk to?
Communication is everything these days. You can send BABOON an email at support@baboontothemoon and we’ll get back asap. Mail a letter to the Complaint Department. Please send all complaints to: BABOON Complaint Department 209 West 38th Street Suite 309 New York, NY 10018, United States Our staff at the Complaint Department are highly trained professionals who will place your complaint directly into a shredder. Just kidding we’ll set it on fire. Just kidding just kidding we’ll read it goshhh darnit. Is that how you spell darnit? Okay I’m rambling now. Back to shredding. Message in a bottle (Atlantic Ocean or Red Sea only) Call Linda or Larry (mom and dad in Washington, PA) who don’t really know much about our product but Larry’s steeped in knowledge about western PA high school baseball and football. Go Hillers. Larry & Linda 724-228-4725.