Frequently Asked Questions
SHIPPING & RETURNS
Where does BABOON ship?
BABOON currently ships anywhere in the United States, including but not limited to Roswell, New Mexico, San Jose, California and Orchard Park, New York. We also ship to Canada and will be opening up additional international locations soon.
Does BABOON ship internationally?
We do! We currently ship to Canada and plan to open up to additional locations in the near future. Let us know where you live in and we’ll notify you when we launch in your country.
How much does shipping cost?
Shipping costs vary by weight and location.
FedEx Ground Shipping is Free for contiguous US.
When will I receive my order?
Orders will process within 1 business day and ship within 2 business days. Delivery time varies based on your location and selected shipping option. You can check your order status at any time on your Account Page.
Do you ship to P.O. boxes?
We are unable to ship to P.O. boxes because we use FedEx.
What is your return policy?
We want you to love your BABOON as much as we love your BABOON. If you aren’t happy with your order for any reason, we want to make it right. Here’s how we can help: You may return your BABOON for a full refund within 30 days from the receipt of original order. BABOON will be sad but will get over it, because BABOON knows that sometimes it just doesn’t work out. BABOON will accept back items that are in new condition, unused, unaltered and free of any damage by the customer. Items must be in their original packaging. Items cannot be returned after 30 days from the receipt of the original order. To make a return, please craft an email and send it to email@example.com. We’ll get back to you asap with a return label to print and use on your item. Note that we are currently not accepting returns if there was a time machine involved.
What if my order has been marked as delivered, but I haven't received it?
Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby. Please first check to see if your order was left with a neighbor, roommate or another relative that may have accepted the package for you. Postal carriers occasionally leave items in unusual locations to prevent them from being stolen, so it might be helpful to give your entryway a quick once-over as well. If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address. Shipping carriers will also occasionally mark items as delivered a few days in advance. Please wait 3 additional business days from the date of delivery to see if the package shows up. If not, please reach out to firstname.lastname@example.org with your order number and we would be happy to arrange a replacement or refund.
Where can I buy a BABOON?
BABOON bags can be purchased on the internet via www.baboontothemoon.com. BABOON plans to offer bags for purchase in other select, top secret locations around the world. Watch out for future announcements.
Where are BABOONs made?
BABOON works with a number of world class vendors to source and develop our products. Most of these partners are based throughout Asia including Japan, Korea, Vietnam and Hong Kong.
Should I buy the Small or Big Go-Bag?
We would feel bad for the Go-Bag Big if we were to tell you to buy the Small, and vice versa. So we’ve created the Go-Bag Size Guide to help inform your decision without choosing sides. Or hell, buy three of each.
Will my Go-Bag fit on an airplane?
Airplanes are huge, we should hope so. The Go-Bag Small will fit comfortably in any overhead compartment. The Go-Bag Big will fit in most overheads, but not those super tiny ones on regional jets that barely fly over 10,000 feet (which are terrifying).
Will my Go-Bag fit in the trunk of a car?
Yes, unless you drive a Ferrari or Lamborghini in which case you will have to place it in the hood.
What about a camel bus, hovercraft, spaceship, limousine or canoe?
How to Care for my BABOON TO THE MOON?
Hold your BABOON TO THE MOON close and spend quality time together, remember to send flowers on major anniversaries, never go to bed mad at each other, and tell it “I love you” at least once per day? Go-Bags are made with water resistant and waterproof materials, which make them super easy to clean. The best way to clean your Go-Bag is to spot clean with a damp cloth, then let it air dry. We do not recommend fully submerging your Go-Bag in water, however we have seen it floating at a pool party one time. It is best to store your BABOON TO THE MOON, especially the Go-Bag, within arms reach at all times as you never know your next adventure calls. Also, as you collect BABOON TO THE MOONs you can store your goods like a Matryoshka doll to both save space and ensure your BABOON TO THE MOON have time together.
What are BABOONs made of?
BABOONs are made up of stardust, just like you and me. You can find out a less nebulous answer under each product’s specifications section on the product page.
LIMITED LIFETIME WARRANTY
Do BABOONs have a warranty?
Absolutely. All BABOON TO THE MOON bags come with a limited lifetime warranty. If your BABOON TO THE MOON fails per the limited lifetime warranty, we'll work with you to make it right. The warranty covers all of our bag products. This does not extend to our smaller accessories, such as monomesh pouches. You can read more about our Limited Lifetime Warranty here.
GENERAL QUESTIONS YOU DEFINITELY HAVE
What is BABOON TO THE MOON?
BABOON TO THE MOON is an Interplanetary Adventure Operation. We make professional grade technical products that will get you to the moon and back.
What if I’m allergic to my BABOON TO THE MOON?
We had an aunt once who was allergic to bags. She doesn’t come around much anymore but that doesn't mean she's not a good person.
When will you release more colors?
When they’re good and ready.
Is the BABOON TO THE MOON water resistant?
Yes, “the BABOON TO THE MOON” is water resistant, lol.
Do you sell refrigerators?
We’ve considered it and it’s not out of the question.
We accept Visa, Mastercard, Discover and American Express credit card payments. We do not accept checks, money orders, CODs or wire transfers. Although it would be hilarious if you sent us a check. Actually, fuck it, we accept checks but only if it’s one of those oversized checks. Please send oversized checks to: BABOON Mega Corp., Inc 209 West 38th Street, Suite 309 New York, NY 10018, United States
Do you BABOON TO THE MOON?
BABOON TO THE MOON most certainly BABOON TO THE MOONs.
What is BABOON TO THE MOON's legal name?
Baboon Mega Corp., Incorporated
That’s not really a question.
I have other questions that aren’t answered here. Who can I talk to?
Communication is everything these days. You can send BABOON TO THE MOON an email at email@example.com and we’ll get back asap. Mail a letter to the Complaint Department. Please send all complaints to: BABOON Complaint Department 209 West 38th Street Suite 309 New York, NY 10018, United States Our staff at the Complaint Department are highly trained professionals who will place your complaint directly into a shredder. Just kidding we’ll set it on fire. Just kidding just kidding we’ll read it goshhh darnit. Is that how you spell darnit? Okay I’m rambling now. Back to shredding. Message in a bottle (Atlantic Ocean or Red Sea only) Call Linda (a founder's mom in Washington, PA) who has about 17 different bags and is a really nice human who will listen to your problems and will ease your worries. Go Hillers. Linda's home phone number is 724-228-4725.