Limited Lifetime Warranty
The BABOON limited lifetime warranty extends to all of our bag products. This warranty does not cover small accessories such as giveaway totes and monomesh pouches.
The BABOON limited lifetime warranty extends to the original purchaser, only, of the BABOON product. BABOON warrants that all BABOON products will be free from defects in workmanship and materials for the entirety of your life, which BABOON hopes is long and full of joy.
If a defect occurs as the result of the product’s intended use according to the care instructions, we will repair, replace, exchange or refund, at our discretion, the defective product or feature of product. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.
Damages not covered by the warranty
Normal wear, tear, material and feature fading and piling (fabric/ material colors fade in the sun and fibers pill and degrade through intended use and over time)
Loss or theft (we wish we could stop the bad guys, but in the meantime keep your valuables close)
User error (i.e. using your BABOON product to jam an escalator, harpoon a spaceship or drag across a lava stone field as you flee alien antelope)
Animal damage (this includes goats, hamsters and most definitely those pain in the arse alien antelope)
Pen/ink spills, Krink markers or other, tattoos, spray paint and other fun things can add nice beauty marks your BABOON, but they can also damage the material on the bag, so be careful and use your best judgement.
In order for your warranty claim to be approved, the following conditions must be met:
You must provide a proof of purchase (copy of receipt) as to the date of purchase from BABOON or from the authorized dealer;
You must have purchased the product directly from BABOON or from an authorized dealer;
You must have used the product only as intended and in accordance with the product’s care instructions and;
You must return the product to BABOON.
Repairs and Warranty Claims
If you’d like to return a product under the limited lifetime warranty or for repair please contact BABOON customer Service at firstname.lastname@example.org. Our team will get back to you ASAP to gather details on what is wrong, process accordingly, and to get you back to your adventures.
If after inspecting the claim, we are satisfied that the product has failed per the limited lifetime warranty we will provide details on getting the goods back to us at our expense and return it to you free of charge. The return of the repair is customer’s responsibility until it reaches BABOON. If we are unable to repair your BABOON, we reserve the right to replace it with the same or similar product.
If it is determined that the requested and/or returned product is not covered by the BABOON limited lifetime warranty, we will contact you with further details regarding repair options available to you.
Disclaimer and Other Notes
This warranty is only available in the United States.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
There are no express warranties other than the limited lifetime warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow l imitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL BABOON BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. We rarely leave the caps on, so you know this is serious business.